Frequently Asked Questions
Everything you need to know about Maqam Cosmetics products, shipping, and care.
Are Maqam Cosmetics products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Maqam Cosmetics products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long does shipping take and do you ship internationally?
Standard shipping typically takes 3-5 business days domestically. We do offer international shipping to select countries, which can take 7-14 business days depending on the destination.
What is your return policy for opened beauty products?
Due to hygiene and safety reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.
How can I find the right shade for my skin tone?
We provide a detailed shade finder guide and high-resolution swatches on every product page. If you are still unsure, you can email our beauty consultants a photo in natural light for a personalized recommendation.
Are your products suitable for sensitive skin?
Maqam Cosmetics prioritizes clean ingredients; however, we recommend reviewing the full ingredient list provided on each product page and performing a patch test before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.